Proszę o pomoc. 20 września wpłaciłem do
Pinnacle 4.700USD, dostałem 470USD bonusu + 50USD od "biggerbonus" Zagralem do dzisiaj za ponad 22.000USD. Sezon tenisowy sie skonczyl wiec zlecilem wyplate. Otrzymalem od
Pinnacle poniższego e-maila. Nie jestem biegły w angielskim i bardzo prosze o pomoc. Czyzbym sie spełnil ktoregos z warunkow obrotu bonusem? Co powinienem im odpisać. Nadmienię że w moneybookers limit wynosi 3000USD wiec dopóki nie zweryfikuje adresu i tak wyplata z
Pinnacle nie zostanie chyba zrealizowana.
Dear
Pinnacle Sports Client,
Your withdrawal was declined since you received a cash bonus on your initial deposit.
As stated in the FAQ section of our site: "All of our bonuses are subject to the client staking at least three times the amount of the initial deposit in bets before withdrawing funds, and the initial deposit and bonuses must remain in the account for a minimum of 30 days before any withdrawals are made. For Cash Bonus purposes bets are defined as either the Risk or Win amount, whichever is smaller. To qualify, a wager must be graded a winner or loser. A wager graded as no action (cancelled) will not be included in the three times stake requirement. This information also applies to Casino play, with the following change. Casino play bonuses are subject to the client staking at least six times the amount of the initial deposit."
To review your initial deposit, cash bonus, or the wagers made, please go to the Review Account option on the menu and select "All Transactions". Please note that only sports wagers count towards your bonus rollover.
To process your withdrawal request, it will be necessary to first reverse the cash bonus from your account.
If you wish us to reverse your cash bonus and proceed with the withdrawal, please email our Customer Service Department advising us. We will reverse the Cash Bonus and you may then return to the Cashier to request your payment.
If you have any questions, please email our 24 hour Customer Service Department at
csd@pinnaclesports.com.Proszę o pomoc. Może być na priv.