"We have received your cashout request at LetsPoker.com. Unfortunately, over the weekend we were hit with a massive fraud campaign that has inhibited our ability to process timely payouts. At this time, to make sure we are paying out to our legitamate customers we will have to require a copy of your photo ID/Drivers license, and an utility bill to confirm your address.
We apologize for the delay. Please see the information below to confirm your account.
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Here at LetsPoker the security of our customers’ details and funds is of top priority. This is why to make sure we are paying out to our legitimate players we require a copy of your photo-ID, and a current utility bill to verify your identity.
Supplying current, valid photographic ID is a prerequisite of any LetsPoker account holder before making a withdrawal for the first time. This can be either a photographic driving license or a passport. When sending your ID to LetsPoker, please make sure that your photograph and signature are clearly visible. Providing us with your ID assists us in preventing fraud and helps us to verify that our customers are at least 18 years of age. A current Utility bill (Electric, gas, cable, phone, etc) verifys your address.
Both types of ID can be sent to us one of two ways: via email to
support@letspoker.com, by fax Fax: 1-877-532-4021. ID need only be sent once, upon your first withdrawl. When received, your account will be updated and you will be able to withdraw from your Letspoker account.
If you have any questions please e-mail
support@letspoker.com. "
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